Delivery & Return

For the delivery of your order, ART23 uses the services of bpost (Belgian Post).

 

ART23 is a small structure that has just started its activity (June 2020) and is not yet in a position to offer its customers attractive rates as large groups can. In the future, following the evolution of ART23, we will do our best to evaluate and negotiate the possibility of preferential rates with bpost to alleviate these costs.

 

For all orders in and to Belgium without Track & Trace and without compensation:

Price bpack                (0-2 kg)                       Delivery D+1                                     6.90 €

 

For all orders to Europe without Track & Trace and without compensation:

Price bpack World Light        (0-350 g)        Delivery between 2 to 10 working days           8.70 € (*)

Price bpack World Light (+350 gr-1kg)      Delivery between 2 to 10 working days         13.05 € (*)

 

(*) For information, from 0 to 350 gr, this represents the weight of a t-shirt. More than 350 gr to 1kg, this represents the weight of a sweatshirt (+- 450 g).

 

By default, and without any notice from you, orders will be shipped at the bpack rate for Belgium and bpack World Light rate for Europe (without Track & Trace and without compensation).

 

ART23 offers you the delivery costs at the bpack rate for Belgium (without Track & Trace and without compensation), if your order reaches the minimum amount of: 85.00 € (within Belgium)

 

ART23 offers you the delivery costs at the bpack World Light rate for Europe (without Track & Trace and without compensation), if your order reaches the minimum amount of: 100,00 € (within Europe)

 

If you take the option for your order to be sent to Belgium or Europe with Track & Trace and with possible compensation in case of loss or damage, please contact us directly by e-mail. Please find below the prices applied by bpost:

 

In Belgium:

bpack Secur               (0-2kg)                        Delivery D+1                                        8.10 €

 

In Europe:

bpack World (neighbouring countries: Luxembourg, Germany, France, the Netherlands)

                                   (0-5kg)                        Delivery between 2 to 10 working days          16.40 €

 

bpack World (rest of EU)        (0-5kg)                        Delivery between 2 to 10 working days         32.80 €

 

As soon as we receive payment for your order including delivery costs, your order will be sent in packaging prepared by us.

 

If your order shipped with bpack Secur or bpack World (with Track & Trace) is lost, please contact us as soon as possible by email at: contactart23@gmail.com. Please also refer in the subject line of your email to the reference number of your order. This will enable us to make an enquiry with bpost.

 

You will find below the 2020 tariffs applied by bpost in order to be transparent with you on delivery costs. Bpost rates are only available in French or en Dutch.

FR:

https://www.bpost.be/sites/default/files/free_form/928548_MRS%20Leaflet%20Pricing%20A3_2020_FR%20HR.pdf

NL:

https://www.bpost.be/sites/default/files/free_form/928548_MRS%20Leaflet%20Pricing%20A3_2020_NL%20HR.pdf