FAQ

Delivery times and prices:

For orders in Belgium, delivery times are from 24h to 72h (working days), upon receipt of payment of your order and delivery costs (5,70€). For orders from France or the Netherlands, delivery times are from 48h to 96h, i.e. between 2 and 4 days (working days), as soon as we receive payment for your order and also the delivery costs (16.40€). These times are provided as an indication for customers and are the current rates of bpost.

 

Orders:

You can place your order in different ways:

 

The shipping costs will be offered as of 85,00€ of purchase in Belgium and as of 100€ for France and the Netherlands.

 

Packaging:

Your order will be packed by us in a RePack bag. This is made from recycled plastic and avoids the use of single-use packaging.

 

Return and Exchanges:

We hope you will love your purchase. Nevertheless, we are happy to accept returns and exchanges according to the conditions provided by the law. You have a period of 14 days from the day after delivery of your order.

 

Presence in physical shop(s):

Currently, we are not present in physical shops. However, you can discover our products via our website, on certain events or during events that we organize ourselves - post health crisis Covid-19 -. If you would like to know more, please do not hesitate to contact us at the following address: contactart23@gmail.com.

 

Artists or designers wishing to collaborate with us:

If you are an artist or a designer and you wish to collaborate with the ART23 brand, please do not hesitate to contact us at contactart23@gmail.com.

 

Email response times:

We will answer you as soon as possible, within 24 hours at the latest.